Blancco Mobile Diagnostics

Product characteristics

  • Perform up to 52 automated diagnostics tests on devices acorss iOS and Android operating systems
  • Identify and resolve device performance issues quickly and accurately (i.e. battery drain, crashing apps, SD cards, etc.)
  • Optimize the customer care experience across all touchpoints – from online to call centers to in-store
  • Leverage real-time data and analytics to optimize the overall diagnostics process, reduce processing times and save on operational costs. Reduce likelihood of unwarranted device returns Reduce the quantity of NTF (No Trouble Found) returns by up to 60%.
  • Maximize the resale value of second-hand devices

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Useful Documents:

*The products specifications are only informational.

  • Description
  • Specifications

Blancco Mobile Diagnostics enables mobile network operators/carriers, device manufacturers, retailers, customer service centers, insurers and resellers to quickly and accurately find the source of device issues and resolve them. Whether you need a kiosk solution, web-based solution or on-device application, we can provide the right mobile diagnostics package to accommodate your needs. By identifying the cause of mobile device issues, your customers can optimize device performance, reduce the likelihood of NTF returns and recoup the costs associated with customer service complaints and repairs.

With our advanced business intelligence dashboard, your organization can use real-time data and analytics to improve the overall customer care process, minimize costs and increase customer satisfaction.

For more details you can consult the manufacturer’s website by clicking here:

Blancco Technology Group

The product references can be found here:

Catalogul National cu Pachete, Produse si Profile de Protectie INFOSEC (versiunea Ianuarie 2020)

Council of the European Union – Cryptographic products list

Common Criteria

Nato Information Assurance Products


Mobile Diagnostics & Erasure

When processing high volumes of mobile devices to resell, repair or recycle, efficiency is crucial. Blancco Mobile Diagnostics & Erasure was purpose-built for mobile processors, enabling our customers to achieve operational excellence while maximizing profits. With its flexible design, comprehensive diagnostic tests and certified audit trail, Blancco Mobile Diagnostics & Erasure adds value to your brand, ensuring you’re recognized as a trusted leader when it comes to the handling and disposition of mobile assets.

Key Benefits of Blancco Mobile Diagnostics & Erasure Software:


Add Efficiencies:

  • Quickly erases data on up to 80+ mobile devices simultaneously with properly scoped hardware and configuration
  • Bypass iOS UI setup (except pressing ‘trust device’)
  • Create simple or complex workflows for grading, erasure and diagnostics
  • Perform e-Sim Erasure
  • Perform rapid erasure for iOS devices in DFU mode and for Android devices with manual ADB enabled/disabled
  • Perform carrier ID checks for iOS and Android devices
  • Integrate with a webcam to take photos of devices and save to your servers; use these to assist with grading, to feature device photos in reports, etc.
  • Identify key locks and determine device value quickly so operators can route faster, including IMEI, FMiP, Rooted/Jailbroken checks and carrier locks

Simplify Processes:

  • Monitor and measure the efficiency of the operators on the floor with Blancco’s business intelligence dashboard
  • Establish profiles to easily process different types of devices for different companies, markets or objectives using specified erasure standards, unique test sets and more
  • Leverage 2-Way API integration to seamlessly integrate with existing WMS and ERP systems
  • Track devices across their full lifecycle (e.g. carriers can track actions taken by re-manufacturers)
  • Improve quality controls and quality assurance to improve customer satisfaction, reduce RMAs and improve overall brand reputation

Ensure Compliance:

  • Securely erases iOS, Android and most Windows and BlackBerry devices
  • Choose from Data Clear (Factory Reset) or any of 13 secure wiping/erasure method, including Aperiodic Random Overwrite and DoD 5220.22M
  • Produce a certified tamper-proof audit trail, backed by Blancco’s digitally-signed Certificate of Erasure and customized reports