Perform up to 52 automated diagnostics tests on devices acorss iOS and Android operating systems
Identify and resolve device performance issues quickly and accurately (i.e. battery drain, crashing apps, SD cards, etc.)
Optimize the customer care experience across all touchpoints – from online to call centers to in-store
Leverage real-time data and analytics to optimize the overall diagnostics process, reduce processing times and save on operational costs. Reduce likelihood of unwarranted device returns Reduce the quantity of NTF (No Trouble Found) returns by up to 60%.